Frequently Asked Questions
FAQs Table of Contents
General Questions
We make it super easy for you to trade in your used Apple devices. No more hassle of selling online – we offer a quick, risk-free way to get cash or credit for your gadgets.
We’ve been doing this for a while and have tons of happy customers. Check out our reviews and ratings online to see what others are saying about us!
We test and grade every device. Depending on the condition, we either refurbish and resell it, use it for parts, or recycle it responsibly.
Assessing and Trading In Your Device
It’s super easy! Find your device on our homepage, answer a few questions about its condition, and get an instant offer. We’ll give you packing instructions and a free shipping label. Once we get your device, we’ll inspect it and send your payment if everything checks out.
Be as accurate as you can. If you’re unsure, just pick the condition that best matches your device. We’ll double-check it when it arrives and adjust the offer if needed.
No worries! You can usually find the model number in the device settings or on the back of the device. If you’re still stuck, just contact us, and we’ll help you out.
Just send the essentials like power adapters and cables. Skip the cases, screen protectors, and SIM cards unless we specifically ask for them.
Shipping Your Device
We’ll send you a free shipping label and packing instructions. Pack your device securely, print the label, and drop it off at the nearest shipping location. If you requested shipping materials, they’ll include the label.
Make sure to log out of all accounts and do a factory reset. This helps ensure your data is safe and speeds up the trade-in process.
Take clear, well-lit photos from multiple angles to document the condition of your device before you send it in. This can be useful if there are any disputes later.
Yes! Our shipping labels come with basic insurance. You can add extra coverage during checkout if you want. If you pack your device securely and use our label, you’re covered.
Sure thing! Just make sure your device is packed securely to avoid any damage during transit.
Processing and Payment
We’ll process your device within 24 business hours, sometimes even on the same day. Once it’s checked out, you’ll get your payment quickly.
We offer multiple payment options: Store Credit, Zelle, Bank Transfer, Donate, Apple Pay, Gift Card, Amazon Gift Card, Google Pay, and eCheck. Once we inspect your device and everything matches up, you’ll get paid within one business day.
Your offer is good for 14 days. If you change your mind, just contact us to cancel the trade-in.
If you need to change your payment method, contact our support team to cancel the current quote and submit a new one.
After Shipping Your Device
You’ll get a tracking number with your shipping label. Use that to keep an eye on your package. If it gets lost, we’ve got basic insurance included to cover it.
No biggie! If there’s a difference, we’ll send you a new offer. If you’re not happy with it, you can ask for a re-check or have your device sent back to you for free.
If the device condition doesn’t match what you described, we’ll send a counteroffer. You can accept it, request a re-check, or have your device returned.
If you haven’t heard back, check your email (including spam/junk folders) or contact our support team for an update.
Payment is sent within 2 business days after inspection. If it’s been longer, please contact our support team to check on the status.
Returns
If you’re not happy with the revised offer, you can get your device back for free. Returns are on us!
Security
Yes, we securely erase all data from every device we receive and install a clean OS. It’s a good idea to do a factory reset and remove your personal info before shipping.
Additional Questions
You can submit up to 19 items within a 14-day quote period. For bulk quotes of 20 or more items, please contact our Volume Purchasing team.
If your product isn’t listed, we’re not currently buying that model. Our list updates regularly, so check back later.
